EHS app icons not visible after re-boot of TC55.

I have a TC55 device with EHS running in Enterprise Home Screen mode but every time the device re-boots, the icons are missing from the user screen until I either login as admin mode or select the app icon size. Please advise what I should change in order to ensure the icons are always visible after a re-boot.

Anonymous (not verified)
Hi David, sorry for the

Hi David, sorry for the delayed response.  Are you still dealing with this issue?   I'm a bit confused by the description, have you added icons to the user screen?

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Simon Scoble
Hi,I also have this issue but

Hi,

I also have this issue but on the MC67.

I have configured EHS with a restricted set of icons, settings, wallpaper etc.

All appears to work correctly but when I restart the device EHS loads up and all I can see is the title bar as per the images.

As David said in his post, if you go to Icon Settings and then click OK or change the icons then these load up and we can start to use apps.

Logging in as admin also then shows all icons so if you then logout all appears ok.

Then when we restart - same thing happens again.

1 - Screen after bootup.png2 - Select icon size.png3 - homescreen displays correctly.png

EHS config is below if that is of any help?

Thanks,

Simon

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<?xml version="1.0" encoding="UTF-8"?><config>

  <kiosk>

    <application label="TruDispatch" package="TruFrame.Com.TruDispatch" activity="md5303de37e2ae281bd4abe2d539a3c06c1.SplashActivity"/>

  </kiosk>

  <applications>

    <application label="TruDispatch" package="TruFrame.Com.TruDispatch" activity="md5303de37e2ae281bd4abe2d539a3c06c1.SplashActivity"/>

    <application label="Phone" package="com.android.dialer" activity="com.android.dialer.DialtactsActivity"/>

    <application label="Messaging" package="com.android.mms" activity="com.android.mms.ui.ConversationList"/>

    <application label="Camera" package="com.android.camera2" activity="com.android.camera.CameraLauncher"/>

    <application label="People" package="com.android.contacts" activity="com.android.contacts.activities.PeopleActivity"/>

    <application label="Gallery" package="com.android.gallery3d" activity="com.android.gallery3d.app.GalleryActivity"/>

  </applications>

  <tools>

    <application label="Calculator" package="com.android.calculator2" activity=""/>

  </tools>

  <passwords>

    <admin attempts="1">REMOVED</admin>

  </passwords>

  <user_options>

    <icon_settings>

      <app_icon_size>M</app_icon_size>

    </icon_settings>

  </user_options>

  <preferences>

    <orientation>portrait</orientation>

    <exit_instead_of_reboot>0</exit_instead_of_reboot>

    <auto_launch_enable>1</auto_launch_enable>

    <usb_debugging_disabled>0</usb_debugging_disabled>

    <wallpaper>/enterprise/usr/TruDispatch_HomeScreen.png</wallpaper>

    <keyguard_camera_disabled>0</keyguard_camera_disabled>

    <disable_status_bar_settings_icon>1</disable_status_bar_settings_icon>

    <bypass_keyguard>0</bypass_keyguard>

    <kiosk_mode_enabled>0</kiosk_mode_enabled>

    <fullscreen>1</fullscreen>

    <title>TruFrame Dispatch</title>

    <disable_statusbar_pulldown>0</disable_statusbar_pulldown>

    <icon_label_text_color>#FF000000</icon_label_text_color>

    <icon_label_background_color>#aaffffff</icon_label_background_color>

    <service_auto_launch_enable>0</service_auto_launch_enable>

    <title_bar_icon>

      <title_bar_icon_disabled>1</title_bar_icon_disabled>

    </title_bar_icon>

    <apps_disabled>

      <application package="com.android.settings"/>

      <application package="com.android.quicksearchbox"/>

      <application package="com.android.browser"/>

      <application package="com.android.email"/>

      <application package="com.android.soundrecorder"/>

    </apps_disabled>

    <apps_enabled>

      <application package="com.android.camera2"/>

      <application package="com.android.gallery3d"/>

    </apps_enabled>

  </preferences>

</config>

-------------------------------------

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Laurent Francey
Hi Bill,Like David, I use a

Hi Bill,

Like David, I use a TC55 with the latest EHS version. I add some icons for the user mode and it's working.

But the problem is: if I restart the TC55, The device start with the EHS on user mode with no icons. I need to connect once admin and logout or change the icons size and then the icons appear in user mode.

More information: if I restart the TC55 without SIM card inside, the icons stay in user mode after a reboot.

Thanks in advance and have a nice day!

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Anonymous (not verified)
What version of EHS are you

What version of EHS are you running?  I have seen a similar issue with a TC51 using version 2.4.  EHS 2.5 fixed it for me.  It looks like 2.5 does not support Jellybean though, you would need to be on KitKat.

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Laurent Francey
Hello Dan!Thanks a lot! I

Hello Dan!

Thanks a lot! I have missed the latest update. All our TC55 are on KitKat then, I'll update EHS.

Thanks again and happy new Year!

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Nav Mohammed
Any update on this from Zebra?

We are having similar issues with our EHS setup. But it doesn't usually happen on re-boot, but at more random points. The icons go missing and the only way to get them back is if we update the icon size or login as admin. Also, there have been cases where only the camera icon goes missing and the others remain, but then it will re-appear when updating the icon size.

I'm using EHS version 3.1 on Android Oreo on Zebra TC77.

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