9 Replies Latest reply on Oct 12, 2016 12:40 PM by William Jones

    why doesn't your software load images on to the printer correctly?

    William Jones
    William Jones Oct 10, 2016 7:14 AM

      \ZEBRA GC420d BARCODE PRINTER

      DRIVER VERSION: 5.1.07.6290

      ZEBRA SETUP UTILITIES: v1.1.9.1192

      ZebraDesigner Fonts and Graphics Downloader: 3.1.1 build 9355

       

       

      I am attempting to print stored images using

       

      GG10,10,"SEAL"

       

      where "SEAL" is the name of the graphic.

       

      sending

       

      GI

       

      to the printer results in an output similar to

       

      Graphics information:

      SEAL

      Graphic memory left: 6224K

       

      I have tried loading graphics onto a "Memory Card" and "Downloading" those images from your "ZebraDesigner Fonts and Graphics Downloader".

      This application displays the files and indicates they are "Downloaded" (via the red check mark).  Additionally it will print the graphic out on the printer.  However after "Downloading" (to both the flash and DRAM) the printer does not indicate that there are any graphics loaded on it when queried with the "GI" command.

       

      What is the process for loading graphics onto and printing them from this printer?

        • Re: why doesn't your software load images on to the printer correctly?
          Robin West
          Robin West Expert Oct 10, 2016 3:31 PM (in response to William Jones)

          Hi William,

          The first thing I would look at the the printer driver you are using with the Downloader tool.  Make sure your driver has the "GC420d (EPL)", rather than just "GC420d".  Otherwise the application will default to use the ZPL graphic conversion instead of the EPL one that you are wanting to use in your format. 

          Robin

            • Re: why doesn't your software load images on to the printer correctly?
              William Jones
              William Jones Oct 11, 2016 6:45 AM (in response to Robin West)

              Robin,

               

              Thank you for the response.

               

              below are the driver details that seem relevant.

               

              Device Description:

              ZDesigner GC420d (EPL)

               

              Driver Version:

              5.1.7.6290

               

              Driver Key:

              {4d36e979-e325-11ce-bfc1-08002be10318}\0002

               

               

              As best I can tell the driver is set for EPL.

              • Re: why doesn't your software load images on to the printer correctly?
                William Jones
                William Jones Oct 12, 2016 5:20 AM (in response to Robin West)

                I have replied to this.

                 

                 

                 

                Did you receive my email?

                 

                Do you have an answer?

                  • Re: why doesn't your software load images on to the printer correctly?
                    Robin West
                    Robin West Expert Oct 12, 2016 9:15 AM (in response to William Jones)

                    Hi William,

                    I have been checking on a couple of things.  The first is that the Zebra Setup Utilities "Fonts and Graphics Downloader" application does not support downloading graphics over EPL.  If you verify the "printer selection" as the EPL printer driver, you will see no option to add graphics to the memory card within the tool. 

                     

                    There are several ways to load graphics in EPL. 

                    First is you can use ZebraDesigner Basic Barcode Label Software | Zebra .  This application allows you to write a graphic to the image buffer directly (GW command) by clicking "Print to file".  "Export to printer" generates the GM/GG commands for store/recall.

                     

                    Another option is that EPL uses PCX as a standard image file format, so you can use any standard image tool (Photoshop, GIMP, etc) to export your image to a PCX format.  Load it in the printer by adding the GM EPL command as a file header. 

                      • Re: why doesn't your software load images on to the printer correctly?
                        William Jones
                        William Jones Oct 12, 2016 9:27 AM (in response to Robin West)

                        I have added the graphic to the printer using the EPL command

                         

                         

                        GM""

                         

                         

                        no image is printed, one label is fed....

                         

                         

                        I honestly do not need to load graphics via your software but as part of my troubleshooting of our code I first went down the path of verifying that the printer supported the functions via your tools....

                         

                         

                         

                        I am noting that in your reply you state:

                         

                         

                        "I have been checking on a couple of things.  The first is that the Zebra Setup Utilities "Fonts and Graphics Downloader" application does not support downloading graphics over EPL.  If you verify the "printer selection" as the EPL printer driver, you will see no option to add graphics to the memory card within the tool"

                         

                         

                        I had noticed that the application (at first) would not allow graphics to be loaded.  However by selecting a configuration option on the driver (I believe it was something like "Allow Direct Graphics" or some such thing but I can't confirm it because the property sheet layout was different the next time I pulled it up...) I was able to configure the memory storage for the printer and the download application then gave me options to load graphics.....

                          • Re: why doesn't your software load images on to the printer correctly?
                            Robin West
                            Robin West Expert Oct 12, 2016 10:30 AM (in response to William Jones)

                            Hi William,

                            I talked with the product team about the Downloader and their statement is that we don't support EPL graphics in that tool. 

                             

                            Could you show a little more of your EPL output?  We can't help you troubleshoot with what you have here. 

                              • Re: why doesn't your software load images on to the printer correctly?
                                William Jones
                                William Jones Oct 12, 2016 10:53 AM (in response to Robin West)

                                GK"SEAL"

                                 

                                GK"SEAL"

                                 

                                GM"SEAL"1793

                                 

                                       c d d d                                                                               

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                                N

                                 

                                GG10.10."SEAL"

                                 

                                P1

                                 

                                 

                                 

                                 

                                ===> at this point the printer feeds 1 label.

                                  • Re: why doesn't your software load images on to the printer correctly?
                                    Robin West
                                    Robin West Expert Oct 12, 2016 12:30 PM (in response to William Jones)

                                    Hi William,

                                    I got the attached file to print a partial image.  This file is, I believe exactly what you posted but I shifted the horizontal position a little.

                                    Keep in mind the label size.  If the printer thinks you have 4" wide labels, but you have 3" labels inside, you may not see that the image printed off the side of the label.

                                     

                                    I'm still working on getting it to print the entire image.  If I send the GM command, then the pcx file, then the print (N -> GG -> P1) It prints the entire thing.

                                    Let me know if this helps

                                      • Re: why doesn't your software load images on to the printer correctly?
                                        William Jones
                                        William Jones Oct 12, 2016 12:40 PM (in response to Robin West)

                                        I did try printing it at various locations with no success....

                                         

                                         

                                        I also managed to get a partial print out but only once....

                                         

                                         

                                        Maybe a better approach is this: I don't care about EPL either.

                                         

                                         

                                        1) I have an application that prints labels.

                                         

                                        2) I want to load graphics to the printer and be able to send a command to the printer to output a graphic at a position (along with other things to print out)

                                         

                                         

                                        What is Zebra's recommended method to accomplish this (details are always helpful and appreciated)

                                         

                                         

                                        Thank you in advance.

                                         

                                         

                                        p.s. I am out of the office till Monday so don't expect a response back on Thursday or Friday.