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Are you using a printer built for the Chinese or Asian market? If you don't know, please post the part number on the the bottom or back of the printer.
If the printer is not built for the Asian market, the built in fonts will not have the Chinese characters. Some European characters are supported, but Chinese was too large a font for the limited memory on many of our older printers.
You can add a font if the printer has enough memory.
Actually, I just tested printing via http://labelary.com/viewer.html and saw that printing Chinese is not working there. That means that http://labelary.com/viewer.html doesn't support Chinese printing?
I'm going to test on real printer machine and this is printer info. Could you please take a look if it supports Asian market? Thanks much.
One additional question, which font are you installing for printers built for the Chinese and Asian market?