10 Replies Latest reply on Feb 17, 2017 11:17 AM by Kanagal Raj Ramaswamy

    EMDKOSUpdate The EMDK update is not supported on this device

    David Truby

      I have the Motorola Zebra MC3200 scanner and followed the instructions to install/update the device. I downloaded EMDK SDK version 6.3 for Jellybean, installed on my Windows 10 computer, connected the device via USB and ran the "Device Runtime Deployment" process. It installs the EMDKOSUpdate apk and then launches the app. On the device, the app displays "Error: The EMDK update is not supported on this device". I don't see anything interesting in the Android Studio logcat.

       

      Model: MC32N0-SI4HAHEIA

      Android version: 4.1.1

      Kernel version: 3.0.31

      Build number: 00-4AJ11-J-0000-0000-00-M1-051216

       

      I also tried to (after uninstalling the Jellybean version) installing the EMDK SDK version 6.3 for Lollipop and receive the same error.

       

      Note: I have another MC3200 with the pistol grip and the EMDK update works as expected.

      Model: MC32N0-GI4HAHEIA

      Android version: 4.1.1

      Kernel version: 3.0.31

      Build number: 00-4AJ11-J-0000-0000-00-M1-112214

       

      What are my steps to resolve this?

      emdkosupdate-6-3-failure-device-2017-02-16-124745.png