EMDKOSUpdate The EMDK update is not supported on this device

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D David Truby 3 years 7 months ago
11 6 0

I have the Motorola Zebra MC3200 scanner and followed the instructions to install/update the device. I downloaded EMDK SDK version 6.3 for Jellybean, installed on my Windows 10 computer, connected the device via USB and ran the "Device Runtime Deployment" process. It installs the EMDKOSUpdate apk and then launches the app. On the device, the app displays "Error: The EMDK update is not supported on this device". I don't see anything interesting in the Android Studio logcat.
 
Model: MC32N0-SI4HAHEIA
Android version: 4.1.1
Kernel version: 3.0.31
Build number: 00-4AJ11-J-0000-0000-00-M1-051216
 
I also tried to (after uninstalling the Jellybean version) installing the EMDK SDK version 6.3 for Lollipop and receive the same error.
 
Note: I have another MC3200 with the pistol grip and the EMDK update works as expected.
Model: MC32N0-GI4HAHEIA
Android version: 4.1.1
Kernel version: 3.0.31
Build number: 00-4AJ11-J-0000-0000-00-M1-112214
 
What are my steps to resolve this?

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6 Replies

D David Truby

Well, I found an old EMDKOSUpdate.apk, that I had use on a previous MC32, and I was able to install it on the new devices. So, it appears that the Zebra download page has removed the Jellybean versions of the apk download (version 5).

Y Yanis Dalabiras

Hi David,
     Please refer to the release notes ( Device Updates section) for EMDK for Android 6.3. Jellybean devices are not supported with this release.

EMDK for Android v6.3 Release Notes Support | Zebra

Y Yanis Dalabiras

Paul, please see the note at the bottom of the device updates section of the EMDK for Android 6.3 release notes. The EMDK OS update is not supported for the TC8000. TC8000 users will need to wait for an updated BSP that contains this EMDK update.

EMDK for Android v6.3 Release Notes Support | Zebra

P Paul Clark

Does this mean that no one is developing on the TC8000 using the Zebra EMDK?

P Paul Clark

I am receiving the same error message and I am trying to run it on the TC8000. I would like to know what is causing this as well. Any help would be greatly appreciated!

K Kanagal Raj Ramaswamy

EMDK for Android v6.0 and higher will support KitKat and higher OS versions (except TC70 KitKat BSP version 112414). EMDK for Android v5.0 will continue to support Jelly Bean and TC70 KitKat BSP version 112414 devices.

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