Image does not fit in the physical label when printing with TLP 2824 Plus on macOS

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N Nicu Lare 3 years 6 months ago
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I am using a Zebra TLP 2824 Plus printer to print some labels on macOS Sierra(10.12.3).
I am using some physical labels of approximately 60mm x 30mm and I've configured Paper Size accordingly.

The available resolutions reported by the printer are 203 DPI, 300 DPI and 600 DPI.
I want to print an image of resolution 1208 × 637 px.

If I'm using the lowest printer resolution (203 DPI) the image fits inside the physical label, but the quality is very low (the edges are visibly jagged).
If I am using a higher resolution (600 DPI) only the top left corner of the image fits inside the physical label and the edges of the text are still jagged, even if I have selected the option to scale to fit the paper size.

 

Up: 600 DPI and Scale to fit paper size
Down: 203 DPI
 
When printing the same picture from a windows computer, the quality is way higher and the image fits correctly inside the physical label.
I am using CUPS, the default printing system on macOS and the printer is connected to an USB port.

 
The question is I am doing something when configuring or there's some issue with the driver on macOS?
 
Thank you in advance,
Nicu

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1 Replies

S Samantha Corn

Hi Nicu,

When you are changing the resolution, are you changing it both in the CUPS driver and on the device?

Also, when you print a test page, does it also have the issue with the jagged edges? Here's how to Print a Test Page if you've never done it.

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