10 Replies Latest reply on Jan 30, 2018 4:06 AM by Eva M Dominguez

PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called

Eva M Dominguez Jan 23, 2018 7:22 AM

Hello everyone, I'm trying to print a single card with ZXPSampleCode software (c#, 32 or 64 bits) from Zebra web with a Zebra ZXP 7 Series.

When I turn off my computer during 20 minutes and I turn on again to print a single card from ZXPSampleCode, the card is printed OK. If I print again, the software fails in this line:

job.PrintGraphicsLayers(1, out actionID);

Sometimes, this error closes the application, and sometimes it gives this error:

Job Result = PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called.

I have tested to unregister and register the ZMotifPrinter.dll (or ZMotifPrinterlib.dll) but the same error happens. I have also tested other samples and it happens too.

I have restored the operating system to a point where the application worked fine, but it also fails.

Addiotionally, after serveral tests, I have verified that it is not necessary to turn off the computer and wait a few minutes. just wait 30-35 minutes to print again only one card...

I need help ... Thanks in advance,

Eva

Re: PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called

Manuel Caicedo-Rivera Jan 23, 2018 3:23 PM (in response to Eva M Dominguez)

Eva,

What operating system are you using in your PC? Did you verify that you are using the latest firmware version for your ZXP7? Also, did you check if your PC has the latest version of the driver? Did you download the SDK, and tested the sample code that came with it? Did it work well? Did you check the dlls? Please, use the latest version of the dlls with your sample code on the following link you can download the latest version of the SDK.
Zebra Card SDK for ZXP Series 7 and Series 8 and 9 Printers
Download the latest version

You can verify the firmware version and driver on the link below. You will need to have the latest driver for updating the firmware on the printer.
ZXP Series 7 Card Printer Support & Downloads | Zebra

Thanks,
MC
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- Re: PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called
  
  Eva M Dominguez Jan 24, 2018 1:18 AM (in response to Manuel Caicedo-Rivera)
  
  Hi Manuel, thanks for your answer. These are our versions:
  Operating system: Windows 7 (32 or 64).
  Firmware = FZ7MG.03.00.00 --> this is still pending for update because the printer doesn't receive the new firmware (I am sending the file from Zebra toolbox, it sends it to the printer, it gives me the ok but the firmware is the same, even when I restart the printer because it doesn't restart by itself. I don't find the password for advance users (I am trying with 1234 or in blank, but they don't work).
  
  I was using an old software sample from Zebra but I found the same visual studio sample in the last version of the Zomitif SDK v3.6.0.36:
  Now, I have the same problem although first, the error number and description were:
  Job Result = PrintGraphicsLayers Failed (65004) - SDK: Device not responding
  And after,
  Job Result = PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called.
  
  I think I have the last versions from all devices, I'm desperate...Thank you very much for your help.
  
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  - Re: PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called
    
    Eva M Dominguez Jan 24, 2018 1:35 AM (in response to Eva M Dominguez)
    
    Hi agai, finally I achieved upgrade the firmware but I can print nothing:
    Sometimes, I get job status timeout, sometimes I get the error number 65004 or 3018...Now, the printer doesn't print anything,even after 40, 50, 60 minutes...
    Thank you for your help
    
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- Re: PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called
  
  Eva M Dominguez Jan 25, 2018 4:16 AM (in response to Manuel Caicedo-Rivera)
  
  Hi Manuel, I uninstalled every key about Zebra in Windows registry and I installed the new driver and dll of Zebra ZXP Series 7 and….IT WORKS!
  
  In my company, we would like to know what it could happened, why did the sample code leave to work? Do you have some idea?
  
  Thank you for your answer.
  
  Regards,
  
  Eva
  
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  - Re: PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called
    
    Manuel Caicedo-Rivera Jan 25, 2018 8:27 AM (in response to Eva M Dominguez)
    
    Hi Eva,
    
    It is more an issue with dll windows registration in each machine. I'm glad you got solved. Now, how you can avoid do dll registration for each installation, so we developed a Java SDK version that allows you to avoid this type of registration issue.
    
    Thanks,
    MC
    
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    - Re: PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called
      
      Eva M Dominguez Jan 26, 2018 4:32 AM (in response to Manuel Caicedo-Rivera)
      
      Thanks Manuel.
      
      Now, we have other error with the cardreader for contact cards. I'm going to open a new thread to ask helping.
      
      Regards,
      
      Eva
      
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Re: PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called

Manuel Caicedo-Rivera Jan 26, 2018 7:20 AM (in response to Eva M Dominguez)

Hi Eva,

I think that the best route for you in this case is going through our Technical Support team, please, could you open a case on the link below

Zebra Customer Community

Thanks,

MC
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- Re: PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called
  
  Eva M Dominguez Jan 29, 2018 7:58 AM (in response to Manuel Caicedo-Rivera)
  
  Hi Manuel, I have written to Technical Support Team but they haven't answer me.
  
  We would like restore the default values and the old firmware version of the printer. Now, any pc can recognize the printer (unknown device).
  
  We have tried to install in several pc but we didn't achieve it, we have the same error. We believe that some configuration in printer is wrong, or something like that. Is it possible to load the default values? I have tried to back to old firmware but I received this error:
  When I click on yes, I get the next error:
  
  I send the firmware file when I configure the printer in a network.
  Could you, please, help us? Additionally, I tested the usb connections with WinUSB.diagcab software and everything is ok.
  
  Thank you very much.
  
  Regards,
  
  Eva
  
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Re: PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called

Manuel Caicedo-Rivera Jan 29, 2018 2:22 PM (in response to Eva M Dominguez)

Hi Eva,

Please, could you send an email with your request to Card_SDK_Questions@zebra.com

Thanks,
MC
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- Re: PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called
  
  Eva M Dominguez Jan 30, 2018 4:06 AM (in response to Manuel Caicedo-Rivera)
  
  Hi Manuel, thanks for your answer and your time.
  
  Finally, the technical support contacted us and we are trying to solve our problem.
  
  Regards,
  
  Eva
  
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