PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called

Hello everyone, I'm trying to print a single card with ZXPSampleCode software (c#, 32 or 64 bits) from Zebra web with a Zebra ZXP 7 Series.

When I turn off my computer during 20 minutes and I turn on again to print a single card from ZXPSampleCode, the card is printed OK. If I print again, the software fails in this line:

job.PrintGraphicsLayers(1, out actionID);

Sometimes, this error closes the application, and sometimes it gives this error:

Job Result = PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called.

 

I have tested to unregister and register the ZMotifPrinter.dll (or ZMotifPrinterlib.dll) but the same error happens. I have also tested other samples and it happens too.

 

I have restored the operating system to a point where the application worked fine, but it also fails.

 

Addiotionally, after serveral tests, I have verified that it is not necessary to turn off the computer and wait a few minutes. just wait 30-35 minutes to print again only one card...

 

I need help ... Thanks in advance,

 

Eva

Manuel Caicedo-...
Eva,What operating system are

Eva,

What operating system are you using in your PC? Did you verify that you are using the latest firmware version for your ZXP7? Also, did you check if your PC has the latest version of the driver? Did you download the SDK, and tested the sample code that came with it? Did it work well? Did you check the dlls? Please,  use the latest version of the dlls with your sample code on the following link you can download the latest version of the SDK.

Zebra Card SDK for ZXP Series 7 and Series 8 and 9 Printers 

Download the latest version

You can verify the firmware version and driver on the link below. You will need to have the latest driver for updating the firmware on the printer.

ZXP Series 7 Card Printer Support & Downloads | Zebra

Thanks,

MC

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Eva M Dominguez
Hi Manuel, thanks for your

Hi Manuel, thanks for your answer. These are our versions:

Operating system: Windows 7 (32 or 64).

Firmware = FZ7MG.03.00.00 --> this is still pending for update because the printer doesn't receive the new firmware (I am sending the file from Zebra toolbox, it sends it to the printer, it gives me the ok but the firmware is the same, even when I restart the printer because it doesn't restart by itself. I don't find the password for advance users (I am trying with 1234 or in blank, but they don't work).

I was using an old software sample from Zebra but I found the same visual studio sample in the last version of the Zomitif SDK v3.6.0.36:ZXP Sample code 1.0.0.2.png

Now, I have the same problem although first, the error number and description were:

     Job Result = PrintGraphicsLayers Failed (65004) - SDK: Device not responding

And after,

     Job Result = PrintGraphicsLayers Failed (3018) - ZMC: Start Action already called.

I think I have the last versions from all devices, I'm desperate...Thank you very much for your help.

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Eva M Dominguez
Hi agai, finally I achieved

Hi agai, finally I achieved upgrade the firmware but I can print nothing:

ZXP Sample Code 1.0.0.2.pngSometimes, I get job status timeout, sometimes I get the error number 65004 or 3018...Now, the printer doesn't print anything,even after 40, 50, 60 minutes...

Thank you for your help

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Eva M Dominguez
Hi Manuel, I uninstalled

Hi Manuel, I uninstalled every key about Zebra in Windows registry and I installed the new driver and dll of Zebra ZXP Series 7 and….IT WORKS!

In my company, we would like to know what it could happened, why did the sample code leave to work? Do you have some idea?

Thank you for your answer.

Regards,

Eva

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Manuel Caicedo-...
Hi Eva, It is more an issue

Hi Eva,

It is more an issue with dll windows registration in each machine. I'm glad you got solved. Now, how you can avoid do dll registration for each installation, so we developed a Java SDK version that allows you to avoid this type of registration issue.

Thanks,

MC

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Eva M Dominguez
Thanks Manuel.Now, we have

Thanks Manuel.

Now, we have other error with the cardreader for contact cards. I'm going to open a new thread to ask helping.

Regards,

Eva

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Manuel Caicedo-...
Hi Eva,I think that the best

Hi Eva,

I think that the best route for you in this case is going through our Technical Support team, please, could you open a case on the link below

Zebra Customer Community

Thanks,

MC

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Eva M Dominguez
Hi Manuel, I have written to

Hi Manuel, I have written to Technical Support Team but they haven't answer me.

We would like restore the default values and the old firmware version of the printer. Now, any pc can recognize the printer (unknown device).

We have tried to install in several pc but we didn't achieve it, we have the same error. We believe that some configuration in printer is wrong, or something like that. Is it possible to load the default values? I have tried to back to old firmware but I received this error:

When I click on yes, I get the next error:

I send the firmware file when I configure the printer in a network.

Could you, please, help us? Additionally, I tested the usb connections with WinUSB.diagcab software and everything is ok.

Thank you very much.

Regards,

Eva

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Manuel Caicedo-...
Hi Eva,Please, could you send

Hi Eva,

Please, could you send an email with your request to Card_SDK_Questions@zebra.com

Thanks,

MC

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Eva M Dominguez
Hi Manuel, thanks for your

Hi Manuel, thanks for your answer and your time.

Finally, the technical support contacted us and we are trying to solve our problem.

Regards,

Eva

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