1 Reply Latest reply on Apr 19, 2018 11:52 AM by Martin Ortmayr

    GK420t printer not detecting label size

    Martin Ortmayr

      I have thermal transfer labels with a size of 2 3/4" width by 3/4" height.

      I suspect the printer is not detecting the end of each label, because when I press the Feed button it advances 3 labels instead of 1.

      The light on the printer is flashing green, every 1.5 seconds, which according to the manual means it is receiving data, but I don't think

      it's receiving data because it does this even after a reboot of the PC.

      I've double checked the routing of the stock and the ribbon and I'm pretty sure it's correct.

      I've uninstalled and re-installed the drivers (Win10, and using "ZebraDesigner driver 32/64 bit. Certified for Windows." from Zebra)

      Is there anything else that I can try to narrow down the problem?