1 Reply Latest reply on Jun 5, 2018 2:43 PM by Steven Si

    label printing mix up

    Fong Tze How

      Hi everyone,

       

      We face an issue where by our Zebra printer (ZT230) print label from other order. Let me walk through the scenario.

      Order A pack into 5 parcels which require 5 labels.

      Printer ZZZ print total 5 labels. But one (out of 5 labels), is for order B.

       

      We checked the payload details on label request for both orders. Order A label request point to printer ZZZ. Whilst, Order B label request point to printer XXX. Both different printers. Why this happen? Anyone has experience this before?

       

      Printer ZZZ and XXX is ZT230 model type.

       

      Regards

        • Re: label printing mix up
          Steven Si

          This sounds really weird. How often does this happen? Are the printers connected through USB or networking? If the printer ZZZ is supposed to print 5 labels for the order A, where is the 5th label of the order A? Does mixed label happen on the printer XXX too?