we talk about this in the past with the EHS product team and our suggestion was to reset automatically the number of failed attempts after a given amount of time, this avoid (or at least makes very difficult and time consuming) brute forcing the password but avoid the pain to have to reset the device once it's back to the IT admins.
thanks for your opininion, it's good to hear that you've been already discussing that.
Let's wait if Nader or Dave would add anything on that.
We already had one customer who was locked in the user mode and I'm little bit worried, that with the increasing number of new Android based devices within our customers, we'll encounter this problem more and more often.
Just found this feature in the new release of EHS.
Great to see that you guys are listening :-)