When attempting to update the firmware in a DS3678-ER scanner connected via a STB3678 cradle I keep getting the error message -
Last activity on this scanner was unsuccessful.
Error details: The firmware selected does not match the target scanner.
123Scan reports the following current firmware and update.
Existing: Release 002 - 2017.01.24 (SAACKS00-003-R00)
Update to: Release 004 - 2018.05.17 (SAACK00-004-R02)
All the release notes appear to confirm that this is the correct update for this model scanner so I was wondering if anyone had any suggestions on to resolve this stale mate. Extra detail below.
|Model||Firmware Current||Firmware Latest|
|Release 002 – 2017.01.24 (SAACKS00-003-R00)||Release 004 – 2018.5.(SAACKS00-004-R02)|
|Release 002 – 2017.07.17 (SAACKS00-003-R00)||Release 004 – 2018.5.(SAACKS00-004-R02)|