Firmware selected does not match the scanner

When attempting to update the firmware in a DS3678-ER scanner connected via a STB3678 cradle I keep getting the error message -

Last activity on this scanner was unsuccessful.

Error details: The firmware selected does not match the target scanner.

123Scan reports the following current firmware and update.

Existing:     Release 002 - 2017.01.24 (SAACKS00-003-R00)

Update to:  Release 004 - 2018.05.17 (SAACK00-004-R02)

All the release notes appear to confirm that this is the correct update for this model scanner so I was wondering if anyone had any suggestions on to resolve this stale mate.  Extra detail below.

     

Model Firmware Current Firmware Latest
Scanner DS3678-ER2F003VZWW CAACKS00-003-R00 CAACKS00-004-R02
Release 002 – 2017.01.24 (SAACKS00-003-R00) Release 004 – 2018.5.(SAACKS00-004-R02)
Cradle STB3678-C100F3WW CAACNS00-002-R01 CAACNS00-002-R05
Release 002 – 2017.07.17 (SAACKS00-003-R00) Release 004 – 2018.5.(SAACKS00-004-R02)

Vladimir Lutonin
Andrew, try to update 123Scan

Andrew, try to update 123Scan to latest version. It helped me with DS4308-HD.

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Andrew Pengelly
Hi Vladimir, I had the latest

Hi Vladimir, I had the latest 123Scan at the time.  I resolved the problem by using the Zebra Scanner Update Utility which did not seem to be affected.  If we get another DS3678 with old firmware we will try 123Scan again.

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