1 Reply Latest reply on Aug 31, 2018 11:27 AM by Robin West

    QLn 420 How to position for Tear Off

    Harald Henkel



      We bought a QLn 420 for Demo perposes.

      We would like to print labels by CPCL driver and by ZPL.


      I didn't succeed to make the printer position after a CPCL label correctly, so that the tear off bar is in front of the label gap after printing a label.

      I tried to configure some values using the driver, send configuration using Zebra Setup Utility and creating a RUN.BAT file with

      PRESENT-AT and / or SETFF commands.


      Nothing helped. Either the label doesn't come out far enough or too far, but completely inconsistently.


      And there is another problem: It prints only every second label, after one label the next only some dots/lines are printed...


      We are using black mark paper of 152,4mm length and 104mm wide.

      The printer is connected via USB (currently).


      When printing the Configuration Info from the Printer Menu, it (now) says:


      Tear Off: +000

      Print Mode: Tear Off

      Media Type: Mark

      Sensor Select: Reflective

      Print Width: 623 ---> this is only 79mm!!!

      Label Length: 1230


      Backfeed: Before

      Label Top: +000

      Left Position: +0000

      Reprint Mode: Disabled

      Web Sensor: 020
      Media Sensor: 024
      Take Label: 128

      Mark Sensor: 027

      Mark Med Sensor: 027

      Trans Gain: 153

      Trans Base: 000

      Trans LED: 059

      Mark Gain: 164

      Mark LED: 055

      Resolution: 832 8/mm Full

      Link-OS Version: 4.0

      Firmware: V68.20.01Z <-


      Hardware ID: 6.5.0 3.42

      RAM: 8192k R:

      Onboard Flash: 65536k E:


      ZBI: Disabled


      What am I doing wrong?

      Any additional info needed?

      I now wasted about two days of work and more than 2 rolls of paper trying to configure the printer to work correctly...

      I already asked our vendor, but he was not very helpful...



      With kind regards,

      Harald Henkel

        • Re: QLn 420 How to position for Tear Off
          Robin West

          Hi Harald,

          I hope you got this working, but there are a few things you can do. If you intend to print through the driver, then the ZPL driver is more useful.  The first thing to do is calibrate the media. The setting to do that is in the driver, under Printing Preferences -> Tools -> Action -> Calibrate Media.

          After that, you want to use the Options and Advanced Setup tabs to set up the media settings.  Make sure the "Use printer settings" box is not checked if you want to have the driver set everything including print width there.

          The printer has no sensor to detect the media width, only the length, so you have to set it.