Developer Portal | Hardware keyboard MC3300 doesn't work in EB

Submitted by Maarten Desmet on Thu, 08/02/2018 - 10:27

Tags:

enterprisebrowser

enterprise_browser

jive-migrated

I have a problem with the MC3300 mobile scanner.

Typing with the hardware keyboard, it's impossible to get the second and third character of a button.

It always types the first character in the text field.

In android and other apps everything works fine. Just in EB 1.8 i get this behavior.

Also when i point my start page to the google website.

Anyone a tip to solve this problem?

Sat, 05/04/2019 - 12:43

Joydeep Chakraborty

Does it work on other

Does it work on other Browsers in the device?

Chrome for Android or Stock Browser?

Regards,

Joydeep

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Sat, 05/04/2019 - 12:44

(Reply to #2) #2

Maarten Desmet

In the search/url field of

In the search/url field of Android chrome everything works fine.

But when you want to type in a html textfield on a website via Android Chrome it's wrong again. (same behavior as in EB)

Vote:

Sat, 05/04/2019 - 12:44

(Reply to #3) #3

Joydeep Chakraborty

This looks like a bug. Please

This looks like a bug. Please contact official Zebra support for the same.

Regards,

Joydeep

Vote:

Sat, 05/04/2019 - 12:44

Herbert De Jong

we have an SPR 35286 open

we have an SPR 35286 open for this as this is seen with Chromium and EB on 29 key unit

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Sat, 05/04/2019 - 12:44

(Reply to #5) #5

Joydeep Chakraborty

Thanks Good to know. Please

Thanks Good to know.

Please let me know if you need any other help from Enterprise Browser side.

Vote:

Sat, 05/04/2019 - 12:45

Michael Berkenhoff

Is there any news in this

Is there any news in this matter?
We are facing the same problem. Firefox browser is not affected by this. We have a MC33 with build number 01-01-49.00-NN-U11-STD in use and have already tested various chrome resp. chromium versions. In html input fields, the t9 keypad is not usable. You can only switch between numbers and the first letter of each key.

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Sat, 05/04/2019 - 12:45

(Reply to #7) #7

Herbert De Jong

Hello Michael,can you contact

Hello Michael,

can you contact the Zebra Helpdesk and file an official support case for this,

i believe your company name is ProLogistik Gmbh.

Vote:

Sat, 05/04/2019 - 12:45

(Reply to #8) #8

Michael Berkenhoff

Hello Herbert,thanks for

Hello Herbert,

thanks for answering.

I will contact the Zebra Helpdesk as soon, as access is granted for my account by Zebra Support.

I requested access on wednesday. Yes, my company is ProLogistik GmbH.

Best regards,

Michael

Vote:

Sat, 05/04/2019 - 12:45

(Reply to #9) #9

Joydeep Chakraborty

Is Zebra enterprise Browser

Is Zebra enterprise Browser okay for you?

Workaround can be created in Zebra Enterprise Browser.

Regards,

Joydeep

Vote:

Sat, 05/04/2019 - 12:45

(Reply to #10) #10

Michael Berkenhoff

Thanks for your reply.That

Thanks for your reply.

That sounds interesting. Can you explain how the workaround is set up in EB?

Maybe we switch to EB until there is another solution.

Best regards,

Michael

Vote:

Sat, 05/04/2019 - 12:53

(Reply to #11) #11

Herbert De Jong

this is resolved with Nougat

this is resolved with Nougat LifeGuard CFE 15 or higher for the MC33

see here

MC3300 Mobile Computer Support & Downloads | Zebra

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Hardware keyboard MC3300 doesn't work in EB