11 Replies Latest reply on Feb 21, 2019 3:19 AM by Herbert De Jong

Hardware keyboard MC3300 doesn't work in EB

2b4f8e3b-3446-4365-8177-8dfb081d7f78 Aug 2, 2018 7:27 AM

I have a problem with the MC3300 mobile scanner.

Typing with the hardware keyboard, it's impossible to get the second and third character of a button.

It always types the first character in the text field.

In android and other apps everything works fine. Just in EB 1.8 i get this behavior.

Also when i point my start page to the google website.

Anyone a tip to solve this problem?

Re: Hardware keyboard MC3300 doesn't work in EB

Joydeep Chakraborty Aug 3, 2018 8:30 AM (in response to 2b4f8e3b-3446-4365-8177-8dfb081d7f78)

Does it work on other Browsers in the device?
Chrome for Android or Stock Browser?

Regards,
Joydeep
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- Re: Hardware keyboard MC3300 doesn't work in EB
  
  2b4f8e3b-3446-4365-8177-8dfb081d7f78 Aug 6, 2018 11:16 PM (in response to Joydeep Chakraborty)
  
  In the search/url field of Android chrome everything works fine.
  But when you want to type in a html textfield on a website via Android Chrome it's wrong again. (same behavior as in EB)
  
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  - Re: Hardware keyboard MC3300 doesn't work in EB
    
    Joydeep Chakraborty Aug 14, 2018 11:47 AM (in response to 2b4f8e3b-3446-4365-8177-8dfb081d7f78)
    
    This looks like a bug. Please contact official Zebra support for the same.
    
    Regards,
    Joydeep
    
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Re: Hardware keyboard MC3300 doesn't work in EB

Herbert De Jong Aug 17, 2018 8:30 AM (in response to 2b4f8e3b-3446-4365-8177-8dfb081d7f78)

we have an SPR 35286 open for this as this is seen with Chromium and EB on 29 key unit
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- Re: Hardware keyboard MC3300 doesn't work in EB
  
  Joydeep Chakraborty Aug 17, 2018 11:39 AM (in response to Herbert De Jong)
  
  Thanks XBR786 Good to know.
  Please let me know if you need any other help from Enterprise Browser side.
  
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Re: Hardware keyboard MC3300 doesn't work in EB

Michael Berkenhoff Sep 19, 2018 7:02 AM (in response to 2b4f8e3b-3446-4365-8177-8dfb081d7f78)

Is there any news in this matter?
We are facing the same problem. Firefox browser is not affected by this. We have a MC33 with build number 01-01-49.00-NN-U11-STD in use and have already tested various chrome resp. chromium versions. In html input fields, the t9 keypad is not usable. You can only switch between numbers and the first letter of each key.
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- Re: Hardware keyboard MC3300 doesn't work in EB
  
  Herbert De Jong Sep 20, 2018 6:43 AM (in response to Michael Berkenhoff)
  
  Hello Michael,
  
  can you contact the Zebra Helpdesk and file an official support case for this,
  i believe your company name is ProLogistik Gmbh.
  
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  - Re: Hardware keyboard MC3300 doesn't work in EB
    
    Michael Berkenhoff Sep 21, 2018 12:19 AM (in response to Herbert De Jong)
    
    Hello Herbert,
    
    thanks for answering.
    
    I will contact the Zebra Helpdesk as soon, as access is granted for my account by Zebra Support.
    
    I requested access on wednesday. Yes, my company is ProLogistik GmbH.
    
    Best regards,
    Michael
    
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- Re: Hardware keyboard MC3300 doesn't work in EB
  
  Joydeep Chakraborty Sep 20, 2018 11:30 AM (in response to Michael Berkenhoff)
  
  Is Zebra enterprise Browser okay for you?
  
  Workaround can be created in Zebra Enterprise Browser.
  
  Regards,
  Joydeep
  
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  - Re: Hardware keyboard MC3300 doesn't work in EB
    
    Michael Berkenhoff Sep 21, 2018 12:16 AM (in response to Joydeep Chakraborty)
    
    Thanks for your reply.
    
    That sounds interesting. Can you explain how the workaround is set up in EB?
    
    Maybe we switch to EB until there is another solution.
    
    Best regards,
    Michael
    
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    - Re: Hardware keyboard MC3300 doesn't work in EB
      
      Herbert De Jong Feb 21, 2019 3:19 AM (in response to Michael Berkenhoff)
      
      this is resolved with Nougat LifeGuard CFE 15 or higher for the MC33
      
      see here
      
      MC3300 Mobile Computer Support & Downloads | Zebra
      
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