Could you please share a photo of those character printed? Especially from very begin of a label.
Also, could you please to perform a following SGD command and share complete result here:
! U1 getvar "allcv"
Here is information on how to capture report properly:
Software Engineer, Kutir Mobility
Posted on behalf of Zebra Technologies
Most likely, this is because the printer was set in "line_print" mode, rather than the "zpl" mode. You can use the SGD to set the printer language to "zpl".
! U1 setvar "device.languages" "zpl"