We currently installed installed EHS v2.8a on MC33 with version 1_49 patch 12(oct2018).
The only app on the user mode is Enterprise Browser v1.8 configured to use SAP ITS mobile.
All the necessary EB configuration to use Datawedge was set and it is working as configured.
It is working for the first 2 or 3 days then symptoms occur below .
- scanning is working but no output on EB text boxes
-loging in as admin on EHS,
-the home "O" button does not work anymore
-must use the "< " button to see all the apps and the settings
-trying to enable the Debug mode will generate an error " user has no priviliged to access debug mode"
- scan engine can scan / beeping using DWDEMO app but no output on display
- set restore defaults on datawedge settings , still no output on display using DWDEMO or Profile0
- pressing the power button only shows 2 lines , Power off and Reboot. It used to be 4 lines which includes Airplane mode and Sleep.
It seems to be stuck in EHS user mode but have access to all the apps and settings.
Must do an enterprise reset or factory reset so it will be back to normal then we have to install again EB, EHS.
We deployed on 25 x MC33 last week then this week , it happened to 2 devices last Friday and now 10 devices are affected and increasing.
We are trying to find out how to simulate but in case anyone can help is greatly appreciated.