EHS with EBv1.8 problem on mc33

We currently installed  installed EHS v2.8a on MC33 with version 1_49  patch 12(oct2018).

  The only app on the user mode is  Enterprise Browser v1.8 configured to use SAP ITS mobile. 

All the necessary EB configuration  to use Datawedge was set and  it is working as configured.

It is working for the first 2 or 3 days  then  symptoms occur below .

- scanning is working but no output on EB text boxes

-loging in as admin on EHS,

     -the home  "O" button does  not work anymore

     -must use  the  "< " button  to see all the apps and the settings

     -trying to enable the  Debug mode will generate an error " user has no priviliged to access debug mode"

     -  scan engine can scan / beeping  using DWDEMO app  but no output on display

     - set restore defaults on datawedge settings ,  still no output  on display using  DWDEMO or Profile0

     -  pressing the power button only shows  2 lines  , Power off and Reboot.    It used to be 4 lines which includes  Airplane mode and Sleep.

It seems to be stuck in EHS user mode but have access to all the apps and settings.

Must do an enterprise reset  or factory reset so it will be back to normal  then we have to install again EB,  EHS.

We deployed on 25 x MC33  last week then this week  , it happened to 2  devices last Friday and now  10 devices are affected and increasing.

We are trying to find out how to simulate  but in case anyone can help is greatly appreciated.

Herbert De Jong
Hello Arnold,it looks you are

Hello Arnold,

it looks you are an  Apac based SE ,  will contact you to discuss this as am working on something similar in Techsupport

Vote: 
Vote up!
Vote down!

Points: 0

You voted ‘up’


Javier Molina
Arnold,If it's working for a

Arnold,

If it's working for a few days and then it stops, it doesn't look like a configuration problem (or at least not initially). Can you capture device logs through ADB and attach them here? There will probably be information of interest there that can help troubleshoot this.

Does the problem persist after a reboot?

Javier Molina

Technical Architect, Kutir Mobility

Posted on behalf of Zebra Technologies

Vote: 
Vote up!
Vote down!

Points: 0

You voted ‘up’


Arnold Joseph B...
below is the link for the RF
Vote: 
Vote up!
Vote down!

Points: 0

You voted ‘up’


Arnold Joseph B...
yes it persist after a normal

yes it persist after a normal reboot.  We need to do an enterprise reset or factory reset everytime.

Vote: 
Vote up!
Vote down!

Points: 0

You voted ‘up’


Javier Molina
This kind of issue needs to

This kind of issue needs to be directed to Technical Support: Contact Support

Javier Molina

Technical Architect, Kutir Mobility

Posted on behalf of Zebra Technologies

Vote: 
Vote up!
Vote down!

Points: 0

You voted ‘up’


Matheus Santana
I have the same problem with

I have the same problem with MC33.

The scanner works but don't transfer the barcade data to boxes, only beep this.

Home button doesn't work

And all another issues you describe here.

In my case, some configurations of the android system are lost too. Screen orientation fix in portrait come back to auto rotate, the inactivity screen timeout, configured in 30 minutes come back to default 1 minute and the timezone juat come back to default too.

Everything come back to work with a factory reset, but in some days the problem returns. 

Vote: 
Vote up!
Vote down!

Points: 0

You voted ‘up’


Arnold Joseph B...
The issue was resolved after

The issue was resolved after a patch on Nougat OS given by tech support. 

Vote: 
Vote up!
Vote down!

Points: 0

You voted ‘up’


Log in to post comments