I'm not sure what is causing the problem. I suspect it is the driver on the server, but it could be a few other things. Can you try or ask your admin to update the server driver? I'm not sure what driver they are using as the latest version of the ZebraDesigner driver is:
ZebraDesigner driver 32/64 bit. Certified for Windows.
Version 22.214.171.12424 (released September-2018)
They could be using a driver that is not a ZebraDesigner driver, several companies do make them, but I would suspect that very much to be the issue.
Thank you very much for your answer, Robin
I will check it with IT infrastructure team.