TC8000 Remote Management

Hi

We have few Zebra TC8000 and which are managed by VMware Airwatch. We have a third party tool Aetherpal integrated with Airwatch for remote management of devices.

When we try to do a remote of the TC8000 we just get the below screen and nothing else

We do a have a set of TC700H which we are able to do a remote connection.

Please advice.