Zebra QLN320 or QLN220 mobile printers WLAN not installed

Hi,

Does anybody know whats the issue here. We have multiple models they're all WIFI models and i know they have the WIFI cards in them but we have a lot of printers that we see with this message in the settings.

-Bluetooth

-802.11 WLAN-not installed

-Ethernet

-Serial

flashing the firmware sometimes resolves the problem but most of the time it does not. we have same issues with QLN320 or Qln220

Qn2-auna0m00-00 that would be a part number from one of them.

Any help would be appreciated.

Dmitry Prokhorov
Hello Daniel,Seems you need

Hello Daniel,

Seems you need to communicate your problem with Zebra Technologies tech support​.

Dmitry Prokhorov

Software Engineer, Kutir Mobility

Posted on behalf of Zebra Technologies

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Anonymous (not verified)
When we see "WLAN -Not

When we see "WLAN -Not Installed" on the display, it means that the printer doesn't have the WiFi module. We can verify that by issuing the following SGD command.

! U1 getvar "wlan.mac_addr"

If "00:00:00:00:00:00" is returned from the above command, it tells us that there is no mac address of a WiFi module, which can further confirms that there is no WiFi module installed on the printer. If a valid mac address is returned by the above SGD command while we still see "WLAN -Not Installed" on the display, then there could be a hardware issue. In the case of hardware issue, we should contact the Zebra Tech Support.


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