Zebra QLN320 or QLN220 mobile printers WLAN not installed

D Daniel Buntic 3 years 6 months ago
509 2 0

Hi,
Does anybody know whats the issue here. We have multiple models they're all WIFI models and i know they have the WIFI cards in them but we have a lot of printers that we see with this message in the settings.
-Bluetooth
-802.11 WLAN-not installed
-Ethernet
-Serial

flashing the firmware sometimes resolves the problem but most of the time it does not. we have same issues with QLN320 or Qln220

Qn2-auna0m00-00 that would be a part number from one of them.

Any help would be appreciated.

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2 Replies

Y Yanis Dalabiras

When we see "WLAN -Not Installed" on the display, it means that the printer doesn't have the WiFi module. We can verify that by issuing the following SGD command.
! U1 getvar "wlan.mac_addr"
If "00:00:00:00:00:00" is returned from the above command, it tells us that there is no mac address of a WiFi module, which can further confirms that there is no WiFi module installed on the printer. If a valid mac address is returned by the above SGD command while we still see "WLAN -Not Installed" on the display, then there could be a hardware issue. In the case of hardware issue, we should contact the Zebra Tech Support.

D Dmitry Prokhorov

Hello Daniel,

Seems you need to communicate your problem with Zebra Technologies tech support​.

Dmitry Prokhorov
Software Engineer, Kutir Mobility
Posted on behalf of Zebra Technologies

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