1) Time/Date - 07/26/10
2) Response time
3) Product VC5090
4) OS Version downgrading 6.35 to 5.26
5) Clarify Case #2184286 6) Customer SAE / Sysco CUSTOMER RECEIVES DEVICE BACK FROM REPAIR, OS IS FLASHED TO BSP 35 CUSTOMER NEEDS TO DOWNGRADE OS TO BSP 26 FOR PROPRIETARY SOFTWARE CUSTOMER STATES HE DOWNGRADES OS WITH STANDARD OSUPDATE FILES POSTED ON WEBSITE FROM TEMP FOLDER WHEN COMPLETED DEVICE BOOTS UP WITH FOLLOWING ERROR DSIPLAYS ON SCREEN DATA ABORT EXCEPTION REGISTERS SAVED !
2 Replies
Typically, an error like that will occur when one of the images (typically Monitor or the OS) did not load properly.
Thanks George. I tried to reload the Partition Table through IPL received error Error # -25 Invalid data in hex file line 76. I tried to reload the monitor, the process completed and device rebooted but still have same error "Data Abort Exception" went back in to IPL mode and reloaded the OS image to no avail. I get the same error Error # -25 Invalid data in hex file line 215705. Since this device was just received back from repair, could this be a physical issue?