Touch screen not responding

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M Marcus Kurath 3 years 6 months ago
8 1 0

I have a customer who has had a few instances of the touch screen not responding after the device was used for a while. Everything else seemed to qork as expected. A reboot solved the issue... We have an incident open against this issue, but I was curious if anyone else was seeing this behavior

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1 Replies

D Don Khan

Marcus,             I have encountered one such failure; however, it was not recoverable with a reboot of the device.  I also tried the master reset and clean boot procedures with no change in the status of the unit.  I assume it is hardware related. The device was submitted to service.  I am awaiting a failure analysis. Cheers, Don

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