The issues detailed in this Field Service Bulletin have been reported to and escalated within Motorola since the release of the e2.1 PMP 320 AP and SM software. Some network operators may experience none of the issues below while other network operators may see a combination of the issues.

MODEL / SYSTEM AFFECTED: 3530APC, 3530SM, 3630APC, 3630SM SYMPTOMS: Please see the following issue symptom descriptions:

PMP 320 AP Randomly Restarts

Operators have experienced intermittent PMP 320 AP reboots causing loss of radio connectivity and re-registration of all PMP 320 SMs. The rates of occurrence observed for this issue range from once every two to three weeks up to a few times per day. This instability has been sourced to performance enhancements included in Software Release e2.1.

PMP 320 System Uplink Packet Loss

End users may experience reduced general throughput and slowed web browsing due to packet loss in the PMP 320 SM to AP uplink.

Slow GUI on PMP 320 AP Management Interface

Operators may experience slow or incomplete PMP 320 AP management website loading upon initial AP GUI access and also after logging in to the AP GUI.

Loss of Connectivity to Specific PMP 320 SMs

On rare occurrences the PMP 320 SM may lose radio connectivity to the PMP 320 AP although the AP reports the SM as registered.

PMP 320 SM Factory Reset Tool (Temporarily Removed from Motorola support website)

The previously-released PMP 320 SM Factory Reset Tool may not run properly on operating systems other than Windows XP.

RESOLUTIONS/WORKAROUNDS: Please see the resolutions and workarounds below for the issues described above:

PMP 320 AP Randomly Restarts Operators experiencing this issue are encouraged to contact Motorola technical support for applicable workarounds.

Loss of Connectivity to Specific PMP 320 SMs Operators are encouraged to report any occurrences to Motorola technical support. Initiating a re-registration of the PMP 320 SM or rebooting the SM will re-establish radio connectivity to the PMP 320 AP. This issue has had a low rate of occurrence in PMP 320 systems.

PMP 320 System Uplink Packet Loss Slow GUI on PMP 320 AP Management Interface An official software patch for e2.1 is expected to be released by the end of February to address these two issues. Operators experiencing these issues are encouraged to contact Motorola technical support for applicable workarounds.

PMP 320 SM Factory Reset Tool The PMP 320 SM Factory Reset Tool has been temporarily removed from the Motorola Wireless Broadband Support website while further compatibility testing is performed on a newly created software package. The link to the Field Alert can be found here.