IMZ220 goes slow and noise

Hi,

 

  I've a solution running with Android and 10 IMZ220 printers in ZPL mode since a year. It was working fine, but since a week 4 or 5 of the printers starts to print slow and very loud noise ·of machine "grgrgrgrgrgrgr".

It makes a burned label, after a time the printer starts to work fine.

If I disconect my app and press the feed button the problem is the same, the feed is very noisy and slow.

 

Please could you tell me if this is a problem with the printers? it has a life cycle? Because the problem has started with very few days of difference between units...

 

Best regards,

thanks a lot.

Anonymous (not verified)
Hi Raul,There could be

Hi Raul,

There could be several things wrong from bad paper to calibration issues.  I'm going to recommend you contact our technical support or, if you have a re-seller you bought from, them, to go through the issue with you and fix it.  The support site for iMZ220 printers is https://www.zebra.com/us/en/support-downloads/mobile/imz220.html

Robin

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Raul Andradas
Hi Robin, I’ve send the

Hi Robin,

I’ve send the devices to Zebra to repair in ZebraCare mantainance. But my customer is really desagree with the short time of live of this imz220 ( it has one year only). Please be sure that a reply from Zebra is very important in this case, is this issue reported? We really need to know why this problem is caused because the printers are stop working with a few days of difference.

Please let me know your opinión to be transmited to my customer, he is thinking to change of provider and it’s not good for Zebra and RanAPPS.

Best regards,

thanks

logomail

Raül Andradas

610 36 63 87

<mailto:Raul.andradas@ranapps.com> Raul.andradas@ranapps.com

www.ranapps.com

De: Robin West

Enviado el: dilluns, 10 d'agost de 2015 18:36

Para: Raul Andradas

Asunto: Re: - IMZ220 goes slow and noise

<https://developer.motorolasolutions.com/> Zebra Technologies LaunchPad

IMZ220 goes slow and noise

reply from Robin West <https://developer.motorolasolutions.com/people/rwest%40zebra.com?et=watc... in Zebra Technologies - View the full discussion <https://developer.motorolasolutions.com/message/85504?et=watches.email.t...

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Anonymous (not verified)
Hi Raul,The iMZ printers

Hi Raul,

The iMZ printers should have a much longer "lifespan" than a year.  That model is designed for closer to a five year lifespan and frequently work much longer than that.  Without going through your problem in more depth and trying different ways to possibly fix it, I really don't know what is wrong.  The fact that they all had this issue around the same time makes me think there was something changed in the environment that affected them.  There is no reason they should all fail so close together in time due to normal wear and tear.  Did you or the customer recently change paper/media manufacturers?  Did your app or the device OS recently get any updates?  Are the printers recently being used in an especially hot or wet environment?  Unless your ZebraCare representative told you differently, we are not seeing this type of failure frequently. 

I'm sorry if this isn't the answer you were hoping for, but without more information, I have no way to know why this issue came up.  I can't even see if there is a report or bug for it with this information.  Did you speak with a ZebraCare representative before sending the printer in for repair?  Do you have a reseller or Zebra Account Manager?  They should be able to work with you on getting a good answer to what the issue is as well as a message to your customer.  This site is primarily devoted to supporting developers in development efforts and I'm just an engineer. 

Robin

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Raul Andradas
Dear Robin, Thank you very

Dear Robin,

Thank you very much for your answer, I’m going to talk to Zebra Spain to get information to this issue.

Have a nice day,

regards

logomail

Raül Andradas

610 36 63 87

<mailto:Raul.andradas@ranapps.com> Raul.andradas@ranapps.com

www.ranapps.com

De: Robin West

Enviado el: dilluns, 10 d'agost de 2015 21:52

Para: Raul Andradas

Asunto: Re: - IMZ220 goes slow and noise

<https://developer.motorolasolutions.com/> Zebra Technologies LaunchPad

IMZ220 goes slow and noise

reply from Robin West <https://developer.motorolasolutions.com/people/rwest%40zebra.com?et=watc... in Zebra Technologies - View the full discussion <https://developer.motorolasolutions.com/message/85506?et=watches.email.t...

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