Hi, I am encountering issues when trying to encrypt two TC55 devices (I had no problem with other 15). Once the pin is set up and with the phone in a cradle and full battery, I follow the steps to set the encryption but the phone gets stucked on the below screen, no percentage or anything is shown. Also, it is does let me go back to the previous step using the navigation bar, as if the encryption process had not started. Thanks in advance for your help,
Hello Mikel, I'm really not sure what would make this happen on those few devices. We can leave this discussion open for a while and see if anyone can chime in with a fix, but I think it may be best to contact Zebra support and open a ticket.