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I presume the customer has Enterprise Home screen deployed given the reference to kiosk mode on MC18?
Unfortunately there isn't a way to hide the nav bar but it should be possible to avoid it doing anything. Please take a look at the UI manager for information on disabling the home key (UI Manager - Zebra Technologies Techdocs ) and take a look at the Key manager for information on overriding the back key (Keymapping Manager - Zebra Technologies Techdocs ). These managers can be configured either during staging with StageNow or within the application using the EMDK.
Are you referring to the Navigation bar within the default device browser or some other navigation bar? If using the stock browser you can hide the Nav bar through the Full Screen & Quick Menu Controls options in the Labs section of the Settings menu. The Nav bar is still accessible through an option in the Quick Menu, but it's much less obvious to bring up.
It's more Android than Zebra issue
Check this link, maybe it will give you clues to find a solution...
We have a solution to this. There is some XML files that controls the bottom navbar.
Not sure if this public files. I will contact you via e-mail.