TC55 and EHS, not able to change Display Touch Mode

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4 Replies

T Tomislav Dujlovic 5 years 6 months ago

Hi Darryn,

sorry for my late reply i was on week off.
But in this time i found the solution (i hope it).

After double checking the XML file i found this:

Apps_disabled
appliction package="com.android.settings"

I removed it and after this i was able to change the Touch mode and after resett touch mode was still saved.

Regards

Tomi

Y Yanis Dalabiras 5 years 6 months ago

Great that it's now working Just to make you aware, I believe removing that configuration would give access to the settings UI to end users, if that's OK.

T Tomislav Dujlovic 5 years 6 months ago

Okei this could be problem ?! I have to test it, but will it be not enough to set this option system_settings_restricted>1< ??

Regards

Tomi

Y Yanis Dalabiras 5 years 6 months ago

Hi, that's a very strange issue.  I have a TC55 here with EHS 2.5 installed so gave it a go but I do not see the issue.
In admin mode I can go to settings --> display and select Touch Mode as 'Glove and finger'.  Resetting the device and re-entering admin mode then settings --> display I see touch mode is still set to be 'Glove and finger'

There are no EHS settings that could be changing the touch mode, so I think we can rule that out. 
- The setting can be changed through the Touch Manager profile: Touch Manager - Zebra Technologies Techdocs , are there any apps on the device that could be calling that profile?  In practice this would either be an app you have written or your device management (MDM) application.
- When you say 'restart', just to confirm this is a standard restart i.e. Power button --> Restart.  Any of the factory reset options would put this setting back to default.

Other than that I can't think what the problem could be, it is conceivable this is a bug in the platform so ensuring you are using the latest OS update available (if possible) is a good idea.