TC8000 Simulscan "auto capture” does not recognize the Alpha numeric character

Steps taken by Zebra partner:

Device Details:

  • Make: Zebra
  • Model: TC8000
  • S/N: 16117521400086
  • OCR software: SimulScanDemo (loaded on the device – Zebra Software)


Steps taken for OCR testing:


  1. 1. Created a user profile on the Zebra Simulscan Template Builder Website -
  2. 2. Here I followed the steps as per the template builder manual to create an OCR Template 1x image loaded into the template to be recognized (see attached Manuals)        
  3. 3. I have successfully created the Template inside the Template builder APP with the images uploaded and also exported the file to my local PC as a *.xml file to then be uploaded on the Devices storage.
  4. 4. Once the export file was uploaded on the Device I then opened copied the file to location as per SimulScan Demo App manual - /<internal storage>/simulscan/template/
  5. 5. I have opened the scanner simulscan app and and selected “My Template” and open the file I saved on the device
  6. 6. There after I try to capture my image using the “auto capture” function but it does not recognize the Alpha numeric character


Any help or advice would be appreciated