I have a program that is working correctly printing a card on one printer, but on a second printer, the image is scaled horizontally (landscape) so that it only takes up about 80% of the card. Does anyone know why this could happen? Is there a card size setting on the printer?
ZXP Series 7 Card Compressed Horizontally// Expert user has replied. |
2 Replies
Hello Joseph,
With respect to your printing, are you using the SDK to print directly to the printer or are you using the printer driver and your own application or possibly a 3rd party application?
If you are using the printer driver, for the printer that is printing in landscape instead of portrait, please check the printer driver settings and confirm the settings are set for portrait and not landscape. Also, confirm the application you are using is also using driver settings for portrait instead of landscape if you are using a 3rd party application for printing.
Best regards,
Al Teixeira
Zebra Global Services and Support
I've seen something similar myself, that was related to the firmware in the printer and the printer being turned off while clearing a jam. The printer changes the card handling speed at certain points and if this isn't reset to normal it will not go back to the correct speed resulting in the issue you're seeing..
This was in the older firmware and I had to get a special version from support to clear the problem to get back the normal print speed. I was told at the time the fix would hopefully be added to the next release.