QLN320 bluetooth stopped working

Hi All, i have a QLN320 that the bluetooth has stopped working, i have done all the usual, configuration, reset, different batteries. It looks like the bluetooth is dead. This is actually the third printer i have had that has done the exact same thing, i need to get it back for repair once again. Has anyone else experienced this and if so is there a common cause, given the how expensive these are for what they are i would expect them to last, it never seems that they fail for any other reason other than the bluetooth just goes down. this is what i tried, update firmware to latest version, zebra set up utilities configure printer connectivity all to no avail, shows on the screen that bluetooth is on but no connections, not discoverable on any device

Anonymous (not verified)
Can you run the following

Can you run the following command through the Setup Utility?

! U1 getvar "bluetooth"

! U1 do "bluetooth.clear_bonding_cache"

The output should look like below:

bluetooth.

bluetooth.discoverable : on , Choices: on,off

bluetooth.friendly_name : XXQLJ141300691

bluetooth.version : 

bluetooth.date : 

bluetooth.local_name : 

bluetooth.address : 

bluetooth.bluetooth_pin : *

bluetooth.short_address : 

bluetooth.radio_version : no radio

bluetooth.enable : on , Choices: on,off

bluetooth.connected : no

bluetooth.minimum_security_mode : 1 , Choices: 1,2,3,4

bluetooth.connected_security_mode : nc

bluetooth.bonding : on , Choices: on,off

bluetooth.clear_bonding_cache

bluetooth.enable_reconnect : iOS_only , Choices: off,iOS_only

Check the highlighted parts in the output. Hope this helps.

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Mark Beeston
Hi Steventhanks for getting

Hi Steven

thanks for getting back to me, I did as you suggested and looks like the below, so does this all look ok or as expected, still no Bluetooth though

bluetooth.

bluetooth.discoverable : on , Choices: on,off

bluetooth.friendly_name : white

bluetooth.version : 4.3.1p1

bluetooth.date : 02/13/2015

bluetooth.local_name : PRINTER1

bluetooth.address : AC:3F:A4:47:3D:27

bluetooth.bluetooth_pin : *

bluetooth.short_address : AC3FA4473D27

bluetooth.radio_version : 3.0

bluetooth.enable : on , Choices: on,off

bluetooth.connected : no

bluetooth.minimum_security_mode : 1 , Choices: 1,2,3,4

bluetooth.connected_security_mode : nc

bluetooth.bonding : on , Choices: on,off

bluetooth.clear_bonding_cache

bluetooth.enable_reconnect : iOS_only , Choices: off,iOS_only

bluetooth.json_config_channel_enable : on , Choices: on,off

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Daniel Quagliana
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