TC75 Reset entreprise and account google ?

Hello,

i have a device motorola zebra TC 75 for testing our developement project ...

on this device, there was an account for google ...but it's not my account ...

 

On this device, i have do a entreprise data reset ...

this operation take 10 minutes i think => operation was ok but after the device reboot the device show me a screen for google account with these sentence :

 

verify your account

google

this device was reset, to continue, sign in with google account that was previously sync on the device ...

 

but anybody can remenber the account used ... !!!!!

 

Any idea or solution for to arrive to initialize this device because actually it's not possible to configure this device

everytime, i have a google page verify your account ...

 

thanks for your time and your knowledge

Anonymous (not verified)
Hi Christophe,For the TC75

Hi Christophe,

For the TC75 right now I am afraid it looks like the options are limited.  The best suggestion I have is to use the Google device manager (https://www.google.com/android/devicemanager) and log in with any account you suspect may have used the device previously to see if that account is associated.

If that does not work then you will need to contact support as it will likely be a back to base repair.

This is a scenario we are working on improving for the future but for now I do not believe there is a better option.

Darryn.

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Christophe BERNARD
Hello darryn,thanks for your

Hello darryn,

thanks for your fast reply that's great ...

hm hm rather boring ...but i try to ask to my colleague who has configured the accound google ...

have a nice day with android

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Pavel Suska
Hi Darryn,I have the same

Hi Darryn,

I have the same situation, only I have just recieved the device in this state from our SR.

So do we have any other possibility now or I have to contact our SR and send the device back to repair it?

Thank you and have a nice day

Pavel

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Anonymous (not verified)
Hi, yes please contact your

Hi, yes please contact your SR (sales rep?) as it would need to be unlocked.

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