2 Replies Latest reply on Oct 17, 2017 11:48 PM by Christophe BERNARD

    TC75 Reset entreprise and account google ?

    Christophe BERNARD

      Hello,

      i have a device motorola zebra TC 75 for testing our developement project ...

      on this device, there was an account for google ...but it's not my account ...

       

      On this device, i have do a entreprise data reset ...

      this operation take 10 minutes i think => operation was ok but after the device reboot the device show me a screen for google account with these sentence :

       

      verify your account

      google

      this device was reset, to continue, sign in with google account that was previously sync on the device ...

       

      but anybody can remenber the account used ... !!!!!

       

      Any idea or solution for to arrive to initialize this device because actually it's not possible to configure this device

      everytime, i have a google page verify your account ...

       

      thanks for your time and your knowledge