1 Reply Latest reply on Nov 2, 2018 3:04 AM by christophe bernard

    ZEBRA TC 75 Scan not work on button click

    christophe bernard

      Hello all,

      i have a device (tc 75) this morning the guy who is used this device tell me the scan engine doesn't work ...

       

      in fact, every time i click on the left button the scan not work (not the red light in front)

       

      i open the app datawedge, try to scan ...but nothing happens ...

       

      how i can try to see what's happens ?

      i've look on keyProgrammer and look if the button r1 is mapp to the scan => yes

      In dataWedge => profil is well active .

       

      i 'm trying to reboot ...but every time i try to scan nothing happens ...

      same thing for button volume up and down if i click (up or down) nothing happen ...

       

      Last thing, if i click fast (multiple time) on button scan i receive an alert with a message like this:

      unexpected error occured in scanning service ...

       

      Thanks for your help