0 Replies Latest reply on Feb 26, 2019 11:49 AM by Michael Cathcart

    StageNow Query Error

    Michael Cathcart

      Hi,

       

      I'm trying to roll back a Zebra TC70 device from Oreo 8.2 to Marshmallow and keep receiving the following error below.

       

      "Query Error, Reason - FMC Couldn't connect to server = [IP Address] and port = 21, check wifi connection. FMC downloadFTPFile Connection is not open"

       

      I am not sure why this error keeps occurring or how to go about resolving it