Problem after changing from GK420 to GX430

Hi.

I'm really struggling for hours now to set up our new printer GX430T to replace our older one GK420D.

I have just installed the drivers and made sure setting on both printers are identical. (paper size, etc)

Below the correct one from the old printer on the left and on the right unreadable label from a brand new printer. (label format is epl)

zebras.jpg

Could anyone, please, help me to sort this out or even lead me how to find the solution?

Kind regards

Dmitry Prokhorov
Hello Nigel,As you can see

Hello Nigel,

As you can see here your GK420d has 203 dpi resolution value:

https://www.zebra.com/content/dam/zebra/manuals/printers/desktop/legacy/gk420d/gk420d-ug-en.pdf#page=14

And your GX430t has 300 dpi resolution value:

https://www.zebra.com/content/dam/zebra/manuals/printers/desktop/legacy/gx420t/gx420t-gx430t-ug-en.pdf#page=14

That's why most of elements are looking smaller on GX430t.

I would recommend you to use ZebraDesigner​ to design your labels with respect to printer features and capabilities.

Dmitry Prokhorov

Software Engineer, Kutir Mobility

Posted on behalf of Zebra Technologies

Vote: 
Vote up!
Vote down!

Points: 0

You voted ‘up’


Nigel Ingram
Hi Dmitry.Thank you for a

Hi Dmitry.

Thank you for a reply.

We are using labels generated by other shipping tools so we are unable to design our own once. Are there settings to drop the resolution or something like FIT printout to the declared paper size?

Kind regards

Vote: 
Vote up!
Vote down!

Points: 0

You voted ‘up’


Dmitry Prokhorov
Hello Nigel,There is ^JM ZPL

Hello Nigel,

There is ^JM ZPL command that can lower your printer resolution twice, but I unsure it could be a good option for you:

https://www.zebra.com/content/dam/zebra/manuals/printers/common/programming/zpl-zbi2-pm-en.pdf#page=240

Could you share a ZPL code of your label so I would able to check if any other options are possible?

Dmitry Prokhorov

Software Engineer, Kutir Mobility

Posted on behalf of Zebra Technologies

Vote: 
Vote up!
Vote down!

Points: 0

You voted ‘up’


Nigel Ingram
Thank you.It is in epl format

Thank you.

It is in epl format, please see attached.

Vote: 
Vote up!
Vote down!

Points: 0

You voted ‘up’


Dmitry Prokhorov
Hello Nigel,I would recommend

Hello Nigel,

I would recommend to redesign your labels using ZebraDesigner tool and then to capture printing output from ZebraDesigner to provide idea on needed changes to persons who is responsible for labels design for your shipping tool. Also, you may recommend them to fix labels design with ZebraDesigner.

Seems it could be an only viable option for your case.

Dmitry Prokhorov

Software Engineer, Kutir Mobility

Posted on behalf of Zebra Technologies

Vote: 
Vote up!
Vote down!

Points: 0

You voted ‘up’


Log in to post comments